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| Customer Service Representative |
WORKING LOCATION:
Eurofins GeneScan, Inc - Metairie, LA
OVERALL OBJECTIVES:
The Customer Service Representatives ensures that clients receive clear communication, good service, and fast turn-around times consistent with superior analytical testing services. Appropriate follow-up to ensure customer satisfaction is required.
SPECIFIC ASSIGNMENTS:
- Responsible for facilitating the processing of client samples and the exchange of information between clients and the scientific laboratory staff.
- Maintain accurate and up-to-date computer entries regarding samples, tests and client information using respective custom software.
- Report confidential test results to clients by phone, fax, and e-mail. Disseminate other relevant information to clients as needed.
- Assist clients by providing the best possible and timely feedback with all their needs related to sample receipt, reports of analysis and other pertinent documentation.
- Answer phone calls or redirect them as appropriate.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE:
- Excellent interpersonal, communication and organizational skills.
- Proactive, team-oriented problem solver.
- Fluent use of PC is required using Microsoft Office, or equivalent, including spreadsheet use.
- Some experience in a science related field preferred but not required.
OTHER SKILLS AND ABILITIES:
Excellent interpersonal and organizational skills.
Excellent communication skills.
Responsive problem solver and action oriented.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision and distance vision.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet to moderate. Laboratory setting that involves glassware, hazardous chemicals, and others working in close proximity.
Some overtime and travel may be required to meet laboratory and customer requirements and maintain customer relationships.
Mail resume: Eurofins Scientific, 6100 Thornton Ave., Suite 220, Des Moines, IA 50321
To apply for either of these positions, resumes should be sent to employment@eurofinsus.com.
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