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Working With Us

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Project Management

Eurofins Lancaster Laboratories innovative, feedback-driven approach to project management gives you a single point of contact for your project. Your project manager coordinates all aspects of your project, providing complete continuity from quote to the final report.

Your project manager will:

  • Arrange for facility visits and audits.
  • Assist in starting your relationship with Eurofins Lancaster Labs by setting up your account, compiling project details and arranging for sample pickup for those within sample pickup areas.
    • For sample pickup arrangements for our US facility please call your project manager at 717-656-2300
    • For sample pickup/shipping arrangements for our Ireland facility please call 353(0) 58-48300
  • We are staffed to accept samples 24 hours a day, 7 days a week.
  • Assist you with a Bio/Pharmaceutical Sample Submission Form.
  • Communicate your project requirements to the technical staff through a formal project kick-off meeting, and coordinate on-going project meetings to relay new information as your project progresses.
  • Assist in coordinating communications with our technical staff, giving you the opportunity to collaborate on project details.
  • Respond to questions or concerns and alert you to any issues that may arise throughout the project.

Why Eurofins Lancaster Laboratories?

With Eurofins Lancaster Labs, you get:

    • A streamlined approach to working with us, ensuring you’ll receive consistent communication and complete knowledge of project status.
    • Timely resolution of service issues through a weekly report to our management team who will initiate any necessary corrective action immediately.
    • A formal conduit for customers to provide feedback on their service experience with Eurofins Lancaster Labs and suggest new service options through a yearly Client Satisfaction Survey. Customers who express service concerns receive prompt follow-up by the director of project management.

 

Contact

Request additional information to start working with us today. To contact a project manager please call 717-656-2300 or send an email to pha@eurofinsUS.com.