Emerging Stronger Than Ever
Tim S. Oostdyk, Ph.D., Executive Vice President and COO
In every corner of the world, there is unprecedented financial turmoil felt by nearly every business segment. All industries today, including the laboratory business, are taking stock of their strengths and weaknesses with the goal of emerging from this recession—for themselves and their customers—stronger than ever.
At Lancaster Laboratories we have a long history of growing our business through both good and bad economic times. Founded in 1961, and with a leadership team that averages more than twenty years with the business, we’ve seen our share of tough economic times. While every economic recession presents its own unique challenges, we believe the formula for success includes a number of consistent themes, and we have been consistently steadfast in our approach over the years. Specifically, key cornerstones for success are:
Broad portfolio of customers
Diversified and innovative service offering
Investment in the future
So what does this mean for our customers?
Financial stability – Now more than ever customers need to be concerned with the financial stability of their outsourcing partners. Lancaster Laboratories is fortunate to be part of one of the strongest companies in the world today, Thermo Fisher Scientific, the world leader in serving science.
Stable workforce – We believe strongly that if you take good care of your employees, they will take good care of your customers, and business success will follow. In good times or bad, we work to take care of our employees, which means the same people serve you year after year.
Broad portfolio of customers – At Lancaster Laboratories we provide scientific services for a diverse group of approximately 2,000 active customers. This means we have a tremendous understanding of the challenges you face, and a broad perspective from which to share best practices.
Diversified and innovative service offering – Our service offering is the most innovative and comprehensive available in the laboratory industry today. This means that all your laboratory needs, from a single test, to a major program, to onsite scientific staff, are all available from one trusted source.
Investment in the future – To be an industry leader, investment in the future is critical in both good times and bad. We’ve just expanded our Lancaster operation with the completion of a new 45,000-square-foot state-of-the-art building addition. We hope you’ll set aside some time to visit during our Open House in September.
The bottom line is that our success is directly attributable to doing the right things for our customers at the right time. We understand that the pressures on you to do more with less are greater now than ever. And so our solutions for you are more comprehensive and more flexible than ever before.
Thank you for your business and for the trust you have placed in us. Our business continues to grow because of it, and I want to assure you that we never take it for granted. I wish you and your business all the success in the future, and by working together, may we all emerge stronger than ever.