People are the Chemistry: Brittany Cloud
At Eurofins Lancaster Laboratories, we believe that our people provide our strength. Their dedication to quality, professional competence and hard work are the key elements in the company’s success. In this regular feature, we introduce you to some of the people who have helped make Eurofins Lancaster Laboratories an industry leader.
Quality Assurance champion Brittany Cloud discusses safeguarding clients’ data quality through metrics and fostering relationships.
What does your current job entail?
As a Group Leader in Quality Compliance, I supervise a team focused on client facing quality aspects such as client audits, regulatory inspections, metric reports, and client complaint investigation writing/reviewing. My main goal is to ensure that our clients are receiving top notch quality in every aspect of their relationship with us. I have hosted over 400 audits and inspections at my time here and love to share my knowledge and experience with others in the industry.
What is the scope of your group?
My team services all the Bio/Pharmaceutical groups here. With such a wide scope of work, our team has to know a copious amount of information about all operations that occur here-hence my nickname “Walking Wikipedia.” We work with a wide variety of tasks from hosting audits, writing reports, helping to investigate complaints, answering client questionnaires, developing metric reports, etc. Each day is very different so we have to have a group that is dynamic and has the ability to accept anything that is thrown at them.
What process improvements does your group initiate to serve clients better?
Our current goal in QA for 2017 is to reduce human error so we can achieve higher first pass quality data to our clients. This is a very ardent task but through such processes as LEAN and six sigma, driving root cause and CAPA can become easier over time and reduce errors. I recently took a week long intensive LEAN training and was changed forever in how I view processes and systems and the mechanisms for improvement. We are fortunate that our president, Neal Salerno, is extremely supportive of LEAN and bringing new ideas to the company that can bring about process improvements, which is key in fostering this culture throughout the company.
Why should clients trust us with their projects?
We continually strive to go above and beyond to improve our quality. Every person that I work with is fully vested in the success of our company and clients.
Given all of your responsibilities, how would you describe a typical workday?
If you ask my team they would tell you that I spend all day talking! As the leader for client facing quality, I have to communicate with clients during audits, provide tours of the company to clients, work with internal colleagues during complaint investigations, provide regulatory guidance, etc.
How would you characterize your leadership style?
Fun and Fierce! My Senior Director who I admire very fondly has always told me that if you don’t have fun at work why bother being there! I always keep this motto in the back of my mind when leading my team. One of the most important aspects of being a leader is to engage your employees and boost morale. I have found that humor and light heartedness can bring about a positive work environment and foster a good rapport with team members. I like to treat everyone I interact with, whether it is a client or colleague, as part of my family no matter who they are. We also work really hard to make sure that our clients are receiving the gold standard of quality laboratory data.
You’ve been here for 5 years and seen countless changes. Is there anything that hasn’t changed during your tenure?
I would have to say that employee culture is something that is constant. As someone that works with hundreds of employees at ELLI, I know quite a large population of people, and I am always amazed at the awesomeness of our company. I recently had a life-changing injury a year ago in which I was hospitalized and confined to a wheelchair for a long period of time. Throughout this time, I was blown away at the generosity and kindness of my colleagues and clients. Every night someone brought me dinner; I had people help me with my laundry, clean my house, buy me mobility chairs...you name it. Additionally, my QA management team and employees are made up of some of the best people I have met in my life. As corny as it sounds, I truly am happy each day I walk into work knowing that I get to be with so many amazing people at my company.
What awards/special corporate recognitions have you or your group received?
The past two years I have had the pleasure of presenting at the annual PDA conference poster session. My topics include quality metrics and contract partner outsourcing.
How does your group’s work impact/benefit society?
On a personal note, several years ago, my husband was diagnosed with Stage 4 melanoma cancer. After going through rounds of chemo and radiation, he was entered into a clinical trial at the University of Pennsylvania. During this time, several of the medicines that he had to take are actually tested here. It’s amazing to know that through the work we perform, we are helping to put critical drugs on the market that can help people. Specifically, in the client facing quality team, we assist clients in PAIs and other regulatory filings to make sure that new drugs are able to be approved by the FDA to go commercial.
And when you’re not working?
I enjoy spending time with my husband Wynne, and my sons Wynne, Travis, and Griffin. As the mother of three boys, we are extremely active and rarely have down time. I am also a graduate student at Shippensburg University in the MBA program expecting to graduate in 2018. I also love to dance, specifically Zumba and am an avid Philadelphia sports fan.