Professional Scientific Services® expands global reach at record pace
Beth DiPaolo, M.A., SPHR, President, Eurofins Lancaster Laboratories Professional Scientific Services
When you think about it, it really makes perfect sense. More and more global biopharmaceutical companies are realizing the value of housing our managed services to perform their testing and laboratory management and capitalizing on our 55 years of a solid scientific quality track record, for less limitations, restrictions, and co-employment hassles than if they hired temporary staff. It truly has the chemistry for an award-winning success.
Transforming a client’s science into an outstanding service experience, Eurofins Lancaster Laboratories PSS has grown exponentially since its inception 15 years ago. Today, with approximately 1,500 employees worldwide, PSS delivers managed laboratory services at more than 65 client sites, providing services in 15 countries throughout North America, Europe, and Asia-Pacific.
On the horizon, the landscape is shifting beyond what has traditionally made this business model absolutely successful. What began as a simple service offering where we recruit, hire, train and manage highly qualified scientists to perform laboratory testing services at our client’s site, has blossomed to address more comprehensive client needs. Today we offer the most advanced, sophisticated biopharmaceutical managed laboratory testing services from early phase development to finished product testing, as well as comprehensive laboratory management, including:
- GMP Lean Laboratory Design and Validation
- Regulatory and Technical Training
- Lean Project Support/Management
- Upstream and Downstream Services
Another driver for this significant growth is the ever-changing employment legislation. For example, Germany is revising their laws regarding temps such that employers can only employ a temporary worker for 9 months at temp pay, whereas after that must compensate at a regular salary. And then if still employed at 18 months, the company must hire the temp full-time or let them go. And there are indications other countries may adopt a similar tack. PSS also solves the challenges associated with the EU Temporary Agency’s Workers Directive 2008/104 since PSS Managed Services is not a temporary service provider, rather laboratory managed services just as if you sent samples to our Eurofins laboratories.
To that, as the industry grows wildly fond of relinquishing the hassles of co-employment headaches and replacing them with PSS Managed Services, some large biopharm firms have shared their wish to focus primarily on their large and small molecule pipelines, mitigate risks, and have declared a no more temps edict.
Offering a perfect solution, our on-site dedicated leaders manage our full-time employees and provide clients with scientific managed insourced services free from co-employment. Using a client’s quality systems and equipment, our teams can focus on a distinct body of work and set up the client’s laboratory and validate equipment according to SOPs and Lean laboratory practices as needed.
One of Eurofins Lancaster Laboratories PSS secrets to success is our focus on people excellence. We do this by finding great people, taking great care of them, and creating excitement, engagement, and retention through providing full-time employment, offering comprehensive benefits as well as proactive training and development, including career advancement opportunities. Creating a culture of positivity and engagement through employee empowerment and recognition, allows us to attract, retain and motivate high-caliber employees to better serve our clients at their sites.
At the heart of this evolution is our passion for forging long-term partnerships and friendships, delighting clients, and delivering tailored and valuable service solutions that are ultimately good for business and good for people. Believing this human element and connection will always achieve a successful outcome, we at PSS are motivated to serve our clients so we can improve and save lives together. And being the only managed service insourcing provider in the industry to receive 10 client strategic partnership awards in the last 9 years is a demonstration of that success.