In order to process service or change requests, please send written requests via email to the specific VRL-Eurofins location where testing has or will be performed. For ease of use, a Service Request Form is provided below:
Service Request Policy
A test may be cancelled by the ordering client with no charge incurred prior to initiation of testing at VRL-Eurofins. The client must provide written confirmation of the test cancellation. VRL-Eurofins begins processing each sample immediately upon receipt. If cancellation request is sent after sample receipt, there is no guarantee that the cancellation will be processed prior to testing.
VRL-Eurofins will make every effort to accommodate a client’s request to add or change a test, as long as there is adequate sample and/or appropriate sample type to perform the requested test. If a verbal or phone request to add or change a test is received from the ordering client, the entire order is read back to verify accuracy. A written authorization from the ordering client is required within 30 days of the request. Secondary clients may order additional tests such as confirmatory tests, if a confirmatory reflex agreement is not in effect, after written authorization from the primary client is received.
Shipping a Sample to Alternate Laboratory
VRL-Eurofins will honor requests to ship a sample to another laboratory. Please provide the following information in writing: shipping instructions, complete address and contact information of the laboratory to which the sample will be shipped, and a courier account number. VRL-Eurofins is not responsible for samples lost or damaged in the shipping process, nor is it responsible for the cost or billing of the shipment.
Returning a Sample to Ordering Client
VRL-Eurofins will honor requests to return a sample due to client error or wrong sample type for analysis. A courier account number and complete shipping address must be provided in writing. VRL-Eurofins is not responsible for samples lost or damaged in the shipping process.