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Vision, Mission & Values

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Our long-term aspiration

To be the Global Leader in Testing for Life.


Why we are here - the cause/purpose of our business

To contribute to global health and safety by providing our customers with high-quality laboratory and advisory services whilst creating opportunities for our employees and generating sustainable shareholder value.


Customer Focus

  • Delivering customer satisfaction by listening to and exceeding customer expectations
  • Adding value for our customers through our services
  • Seeking innovative solutions to help our customers achieve their goals


  • Delivering quality in all our work; providing accurate results on time
  • Using the best appropriate technology and methods
  • Seeking to improve or change our processes for the better


  • Employing a team of talented and competent staff
  • Investing in training and creating good career opportunities
  • Recognising and encouraging outstanding performance


  • Behaving ethically in all our business and financial activities
  • Demonstrating respect towards our customers and our staff
  • Operating responsible environmental policies